Terms & Conditions – Hillcrest Ella

These Terms & Conditions govern your use of the Hillcrest Ella website and all bookings made through our platform or via direct communication. By making a reservation or using our services, you agree to comply with these terms.

1. General Terms

All bookings are subject to availability.
Hillcrest Ella reserves the right to refuse service to anyone for valid reasons.
Rates and policies may change without prior notice; existing confirmed bookings will not be affected.

2. Booking & Reservation Policy

A reservation is considered confirmed only after receiving a booking confirmation via email, phone, or WhatsApp.
Guests must provide accurate personal details during the booking process.
Rates include applicable taxes unless otherwise mentioned.
Special requests are subject to availability and cannot be guaranteed.

3. Check-In & Check-Out

Check-in time: 2:00 PM
Check-out time: 11:00 AM
Early check-in or late check-out is subject to room availability and additional charges.
A valid ID or passport is required upon check-in.

4. Payment Policy

Payments may be made via bank transfer, card payment gateway, or cash upon arrival (if allowed).
Hillcrest Ella does not store full card details; payments are processed securely through third-party gateways.
All outstanding balances must be settled before check-out.

5. Cancellation & Refund Policy

Cancellations made 7 days before check-in are eligible for a refund (bank or gateway charges may apply).
Cancellations made within 6 to 2 days are eligible for a 50% refund.
Cancellations within 48 hours of check-in are non-refundable.
No-show bookings will be charged the full amount.
Refunds are processed within 5–10 business days.

6. Guest Responsibilities

Guests are responsible for maintaining the condition of the room and property.
Any damages caused to property, equipment, or furniture will be charged accordingly.
Smoking is prohibited inside rooms; a penalty may apply for violations.
Only registered guests are allowed on the premises; outside visitors must be approved by management.

7. Property Rules

Quiet hours: 10:00 PM – 6:00 AM
Pets are not allowed unless explicitly stated.
Parties or loud gatherings are not permitted without prior approval.
Use of illegal substances is strictly prohibited.

8. Liability Disclaimer

Hillcrest Ella is not responsible for loss, theft, or damage to personal belongings.
Guests are advised to store valuables securely.
We are not liable for injuries, accidents, or natural events outside our control.
If maintenance or unexpected repairs are required, guest cooperation is appreciated.

9. Website Use

All content on this website is the property of Hillcrest Ella.
Copying, reproducing, or redistributing content without permission is prohibited.
We reserve the right to update website content or pricing at any time.

10. Changes to These Terms

Hillcrest Ella may modify these Terms & Conditions when necessary. The updated version will always be posted on this page with the latest update date.

11. Contact Us

Hillcrest Ella
Ella, Sri Lanka
Email: info@hillcrestella.com
Website: hillcrestella.com