Privacy Policy – Hillcrest Ella

Hillcrest Ella (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, make a reservation, or stay with us.

1. Information We Collect

1.1 Personal Information

• Full name
• Phone number
• Email address
• Address (if provided)
• Country of residence
• Guest preferences (optional)

1.2 Booking Information

• Check-in / check-out dates
• Room selection
• No. of guests
• Special requests
• Payment status

1.3 Payment Information

We do not store full card details. Payments processed through secure third-party providers (e.g., Stripe, PayHere, bank transfer) may collect:

• Masked card digits
• Transaction IDs
• Payment confirmations

1.4 Technical Data

• IP address
• Browser and device information
• Pages visited
• Analytics & cookie data

1.5 Communication Records

If you contact us via WhatsApp, email, or contact forms, we may store these conversations for service quality and booking management.

2. How We Use Your Information

• Process and confirm bookings
• Send invoices, receipts, and booking confirmations
• Offer guest assistance
• Improve our website and guest experience
• Ensure security and prevent fraud
• Send promotional material (only if you opt-in)

3. Sharing Your Information

We do not sell or rent your information. We may share limited data with:

• Payment processors
• Booking system providers
• Email and communication services
• Website hosting & security partners
• Government authorities when legally required

4. Cookies & Analytics

We use cookies and tracking tools (such as Google Analytics and Meta Pixel) to improve website performance. You may disable cookies in your browser settings, but some features may not function properly.

5. Data Security

Your data is protected using encryption, secure hosting, firewalls, and strict access control. While we take strong precautions, no system is 100% secure.

6. Data Retention

We retain your data for the duration necessary to provide our services and comply with legal requirements:

• Booking records: up to 5 years
• Communication records: up to 1 year
• Analytics data: 12–26 months

7. Your Rights

• Request a copy of your data
• Ask us to update or correct your information
• Request deletion of your personal data
• Withdraw marketing consent
• Ask how your data is being used

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

9. Children’s Privacy

We do not knowingly collect information from individuals under the age of 16.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always appear on this page.

11. Contact Us

Hillcrest Ella
Ella, Sri Lanka
Email: info@hillcrestella.com
Website: hillcrestella.com